Implementing a Service Delivery Approach

An Interactive Guide to Implementing and Sustaining an Effective Service Delivery Approach: Stages and Steps

Interactive Guide to Implementing and Sustaining Effective Service Delivery Approaches: Stages and Steps is an on-line guide presenting five major stages for changing the service delivery approach and the critical considerations and steps that need to be addressed for each stage. Resources that have been developed by various national, states and local programs are included to provide examples of products, and processes for doing the work in each of the stages. A WA state-specific version was also developed for WA's Early Support for Infants and Toddlers (ESIT) program.

Early Childhood Technical Assistance Center

  • CB 8040
  • Chapel Hill, NC 27599-8040
  • phone: 919.962.2001
  • fax: 919.966.7463
  • email:

ECTA Center is a program of the FPG Child Development Institute of the University of North Carolina at Chapel Hill, funded through cooperative agreement number H326P170001 from the Office of Special Education Programs, U.S. Department of Education. Opinions expressed herein do not necessarily represent the Department of Education's position or policy.

Project Officer: Julia Martin Eile

  • FPG Child Development Institute
  • IDEAs that Work