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Implementing and Sustaining
an Effective Service Delivery Approach:
Stages and Steps

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3. Develop Implementation Plan

Step: Build Implementation Team

Build implementation team to develop a written implementation plan, oversee all activities, track timelines and evaluate and make adjustments as needed.

  • Be intentional about team make-up with representation from all levels of the system, varied experiences and perspectives and understanding of implementation
  • Define the roles and responsibilities of the implementation team members and their long term commitment to implementation and sustainability
  • Assure the team has the resources, information and skills necessary to lead the change effort
  • Appoint a team leader and hold regular meetings to develop a plan and do the work.


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