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Implementing and Sustaining
an Effective Service Delivery Approach:
Stages and Steps

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3. Develop Implementation Plan

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Step: Pulling it Together

Successful efforts in states to implement and sustain effective service delivery approaches have included these steps:

  • Build implementation team to develop a written implementation plan, oversee all activities, track timelines and evaluate and make adjustments as needed.
  • Determine changes needed within state, regional and/or and local infrastructure, including funding mechanisms, to support and sustain the service delivery model.
  • Build state capacity for training and TA to support and sustain the new service delivery approach over time
  • Write and disseminate the implementation plan to address all of the above with: activities, timelines, benchmarks, evaluation, roles and responsibilities
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