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Implementing and Sustaining
an Effective Service Delivery Approach:
Stages and Steps

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1. Explore Service Delivery Approaches with Stakeholders

Step: Compare Approaches

Explore service delivery approaches or models to select the core features and components of service delivery that the state wants to adopt/adapt.

  • Review research and practice literature, gather information from other states and consultants,
  • Identify desired core features and functions of each approach; discuss benefits, implementation process and potential fiscal impact.
  • Choose the approach that best aligns with mission, values and desired direction for the state


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