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Implementing and Sustaining
an Effective Service Delivery Approach:
Stages and Steps

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1. Explore Service Delivery Approaches with Stakeholders

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Step: Pulling it Together

Successful efforts in states to implement and sustain effective service delivery approaches have included these steps:

  • Identify and bring together a diverse group of stakeholders that will develop a common understanding of the scope, mission and principles for the Part C Program.
  • Explore service delivery approaches or models to select the core features and components of service delivery that the state wants to adopt/adapt.
  • Compare the current service delivery system and practices to the desired approach and articulate the desired outcomes / changes needed
  • Begin discussion about how to implement, evaluate and sustain new approach
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