Implementing and Sustaining
an Effective Service Delivery Approach:
Stages and Steps

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4. Implement the Plan

Step: Adapt/Adjust Infrastructure

Adapt and adjust infrastructure (state and local) to assure consistency with and fidelity to the core features and practices of the service delivery model.

  • Use communication channels and feedback loops to assure rapid problem-solving, especially during initial implementation
  • Adjust administrative structures, revising contracts and Interagency Agreements as necessary
  • Provide general supervision/oversight and implement credentialing programs
  • Revise policies and procedures, guidance and forms
  • Develop and implement fiscal policies and procedures and funding mechanisms


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