Implementing and Sustaining
an Effective Service Delivery Approach:
Stages and Steps

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2. Build Support and Commitment

Step: Develop Communication Plan

Develop communication plan to build statewide understanding and buy-in.

  • Identify a variety of "audiences" , messages, materials, and formats appropriate to each
  • Identify potential opposition, their issues and your response
  • Develop multiple communication strategies assure you disseminate information out to stakeholders and get feedback from them
  • Make sure your plan includes ways to use your stakeholders and champions to promote the service delivery approach


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