Implementing and Sustaining
an Effective Service Delivery Approach:
Stages and Steps

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1. Explore Service Delivery Approaches with Stakeholders

Step: State Desired Changes

Compare the current service delivery system and practices to the desired approach and articulate the desired outcomes / changes needed.

  • List the concerns /problems the state is trying to address, at all levels of the service system (e.g., state, regional, local services children and families)
  • List desired outcomes/changes for all levels that the new approach will address
  • Review infrastructure & current service delivery, including issues, concerns, strengths; what to keep and what to change


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