Implementing and Sustaining
an Effective Service Delivery Approach:
Stages and Steps

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Five Stages

photograph of a child

This on-line guide describes 5 major stages in the process of changing your state's service delivery approach and the critical considerations and steps that need to be addressed for each stage. While not a rigid sequence of activities, there is a logical flow. In actual implementation, the activities may cross stages and may be worked on simultaneously. Also, a change effort may begin at a later stage but back-track to do the work of the earlier stages.

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